The Raise App

Raise is a smartphone application with features to assist parents and caregivers in child development (hereinafter referred to as the “Application”).

Based on the child’s information provided by the user, the Application offers personalized daily activities for parents and caregivers to interact with the child. In addition to simple, easy-to-understand suggestions and instructions, the Application allows users to record, store experiences with children, evaluate, share and manage children’s development.

The Application provides key features including:

• Raise Play: suggest activities in 5 development groups suitable for each child’s age, including: Physical, Cognitive, Language, Aesthetic and Emotional-Social Skills. These activities are customized based on the profile of each child and caregiver.
• Raise Explore: provides a digital library of activities in 5 comprehensive development groups for users to read and research.
• Raise Manage: Behind every child is a whole family, so the App connects caregivers in a family group to jointly manage children’s records and performance.

Users can download the Application on smartphones for free via App Store (for iOS users) or Google Play (for Android users).

To use the Application, Users must create (register) an account containing the information required by the Application. Users are responsible for the accuracy and sufficiency of the information provided. All rights and obligations of Users are based on the account information registered on the Application. Therefore, Lab 29 will not take responsibility in case errors in the information provided affect or limit the rights of users. From time to time, the amount of information you provide to register for an account might vary. The Application may ask you to add, update information during your usage or perform necessary authentication steps to continue using your account.

To fully exploit the Application and avoid unfortunate violations, you are recommended to carefully read the instructions provided by us. If you have any questions about the Application, please contact us using the information in the Contact section for timely support.

In order to provide the most satisfactory and diverse experiences as well as resolve errors (if any), we reserve the right to have updates or maintenance of the Application at suitable times. When performing these operations, the Application might have changes in the interface, features, usage, etc., and we are not bound by the obligation to guarantee the same conditions of use as the previous versions. Please ensure that you access with the appropriate hardware and software devices to use the Application version after maintenance or upgrades.

By using the Application, Users grants Lab 29 permission to use the following API systems to access data on the phone:

• Read and write on the contact list with consent;
• Get your current location with consent;
• Access to the Mic, Camera, and Storage system with consent;
• Record data of Application on the memory card, hard drive;
• Access the Internet from your device.

All of these accesses are performed only after being allowed by Users, so by this consent, Users agree to grant permission to Lab 29, or Users will have no complaints against Lab 29 regarding this access. In some cases, if you refuse to allow access or do not provide full access, the Application may not work or function with insufficient features.

Lab 29 does not approve any use of the Application and/or its resources for any of the following:

• Acts against the Socialist Republic of Vietnam;
• Infringing upon the individual liberties and confidential information of others; and/or humiliate, defame, libel others; and/or harm or disadvantage others;
• Disturbing public order; and/or criminal offenses;
• Dissemination and distribution of information by third parties without their consent;
• Use for business and/or commercial purposes without our prior written consent, such as contests, betting, barter, advertising or illegal multi-level marketing;
• Transmit virus-infected computer files that damage the operation of other computers and mobile devices;
• Use of any device, software and/or process to infringe or intentionally interfere with the operation of the Application;
• Any actions that are illegal and/or prohibited by the respective laws;
• Acts of infringing upon legitimate rights and interests Lab 29;
• Any action that we consider inappropriate.

Lab 29 uses two systems to moderate violations and check the authenticity of content: (1) a team of moderators and (2) automated moderation.

In case the user violates any provisions of these Terms of Use, Lab 29 reserves the right to immediately suspend, block (temporarily or permanently) or delete your account, all information, infringing content, and/or take any measure that Lab 29 deems necessary to prevent, limit, resolve, and terminate the violations. Simultaneously, depending on the nature and extent of the violation, the user will have to take responsibility to the competent authority, Lab 29, and third parties for any damage caused by or resulting from the user’s violation.

The Application is developed and owned by Lab 29. All intellectual property rights related to the Application (including but not limited to the source code, images, data, information, content contained in the Application, modifications, additions, updates of the Application) and related documents (if any) are owned exclusively by Lab 29. No individual or organization is allowed to copy, reproduce, or redistributed for any purpose without Lab 29’s written consent and permission.

Lab 29 does not collect any fees from users for downloading and using some of the services currently provided. To clarify, this does not restrict Lab 29 from charging in the upcoming times or charging for premium/exclusive features that Lab 29 develops on the Application. We will fully and accurately notify you of the fee(s) that may be incurred from time to time and you have the right to know and agree before these charges are applied. We could integrate payment support systems on the Application to make the payment convenient and fast.

When using the Application, Users acknowledge that Lab 29 has the right to use the user’s non-identifying information to provide targeted advertising content to the right audience.

To the best of our ability, we will take the necessary measures to ensure the safety of your account and the information you share on the Application. Unfortunately, however, there is no absolute protection without vulnerabilities. Therefore, from your side, please be careful and take the necessary measures to protect your account information from infringements from third parties.

In addition, when providing and using the information of minors (under 18 years old) on the Application, please ensure that you have the right to provide and use such information and take responsibility if there is any risk to such information.

Lab 29 is committed to keeping all information provided by users or collected by us in the course of using the Application in accordance with Lab 29’s privacy policy.

Lab 29 reserves the right to modify, amend, supplement or cancel any provision of the Terms of Use at any time regarded appropriate. Modifications, amendments, supplements or cancellations of the Terms of Use or policies related to the Application will be effective immediately upon publication through the Application.

Lab 29 may issue new notices to users regarding newly updated information to the Application that Lab 29 considers important and necessary to the user. However, this is not an automatic obligation of Lab 29 for certain information to be considered binding on users. It is the user’s responsibility to actively update changes and adjustments that may affect their rights and responsibilities.

If you have any questions or concerns regarding these Terms of Use, please contact us by:

Lab 29 Vietnam Joint Stock Company 

Address: 9th floor, TH Office Tower 21, house number 3, lane 98 Vu Trong Phung, Thanh Xuan, Hanoi

Email: [email protected]

Website: https://theraise.app

Lab 29 collects information for the following purposes:

• User support: providing lessons for children and/or parent-child activities appropriate for the child’s age and developmental stages.
• Account maintenance: creating, maintaining, and connecting a user’s account with the Application.
• Personalization: aiming to aggregate collected data to have a complete view of a consumer and thereby allow Lab 29 to better serve with stronger personalization in various aspects. including but not limited to (i) improving and personalizing the user experience on the Application (ii) improving utilities, and services, regulating children’s activities and offering many new and useful activities suitable for each age group.
• Security: preventing user account destruction activities or user tampering activities.
• Commercial purpose: providing user-oriented trade promotion suggestions.
• As required by law: depending on the provisions of law from time to time, Lab 29 may collect, process, store and provide at the request of competent state agencies.

By downloading and using the Application, the user is deemed to have agreed to voluntarily provide information as well as allow Lab 29 to use the following information including but not limited to:

• Personal information: the information the user provides to Lab 29 to confirm the account such as name, phone number, personal identifier, residential address, email address, occupation, father’s date of birth/ mother/caregiver, name, age, gender, height index, the weight of the child and other personal information necessary for account registration and use of the Application (hereinafter referred to as “Personal Information”).
• General information: information about phone configuration, user’s phone software, and Application version on the user’s phone.
• Contact list: Lab 29 will store the user’s contacts on the server to best support the use of the Application and avoid data loss.
• Other information that the Application is granted access to on the user’s device and information provided during use.

Personal Information will be stored until the user requests to cancel or the user performs the necessary actions to proceed with the cancellation. In all cases, the user’s personal information will be kept confidential on Lab 29’s servers.

Lab 29 will not provide users’ Personal Information to any third parties, except for the following necessary activities:

• To other members of Lab 29 for the purposes described in this Policy: Other members of Lab 29 include organizations, individuals, subsidiaries, affiliates, branches, representative offices, places of business, or any other commercial presence of Lab 29 whether in Vietnam or on a global scale.
• For affiliated, co-executive, outsourced programs for the purposes set out in Section 1. Personal Information security requirements are always applied.
• To a third party in the event of a reorganization, merger, sale, joint venture, appointment, transfer, or other arrangements of all or part in the business, assets, or shares/contributions of Lab 29 (including in connection with bankruptcy, dissolution or similar proceedings).
• To state agencies or competent organizations and individuals, when the disclosure and provision of information are determined to be the obligation of Lab 29.
• To a third party that has the function of storing, managing, or ensuring data security and safety in the event of other emergencies in which sharing information is necessary to limit damage/loss occurring to Personal Information or to Lab 29 operations such as situations of attack/data theft/virus spread, malicious code, etc.
• To the subjects to which the transfer of Personal Information has been expressly and voluntarily consented by the user.

Users’ Personal Information may be transferred from the country, state, and city (“Home Country”) where the user is present while using Lab 29’s services to a country, state, and another city (“Alternate Country”).

When Lab 29 transfers a user’s Personal Information from the Home Country to the Alternate Country, Lab 29 will comply with legal and regulatory obligations related to the user’s Personal Information, including having the legal basis for the transfer of Personal Information, and adopt appropriate safeguards to ensure an adequate level of protection of Personal Information. Lab 29 will also ensure that recipients located in an Alternate Country are obligated to protect users’ Personal Information to a standard of protection equivalent to that under applicable law.

Lab 29 always strives to keep users’ Personal Information safe, Lab 29 has been implementing many safety measures, including:

• Ensuring safety in the operating environment: Lab 29 stores users’ Personal Information in a safe operating environment and can only be accessed by employees, representatives, service providers and related entities. access on a need-to-know basis.
• However, unfortunately, there are no measures that can guarantee absolute safety for users’ data such as attacks from third parties, the spread of viruses, malicious code, or other malicious software. Unexpected incidents such as natural disasters, floods, fires, thefts, data appropriation or even requests from authorized organizations and individuals…etc and Lab 29 will not bear any any responsibility if the user’s Personal Data is disclosed under these circumstances.
• If the user has reason to believe that his/her interaction and provision of information with Lab 29 is no longer secure (such as compromised accounts, stolen information, etc.), users please notify us. Immediately notify Lab 29 of this issue by contacting Lab 29 using the “Contact Information” section below for assistance.

Users have the right to provide Personal Information to Lab 29 and may change that decision at any time.

Users have the right to self-check, update, adjust, and cancel their Personal Information by logging into their account and editing Personal Information or by contacting Lab 29 according to the “Contact Information” section below to request Lab 29 to do so. However, This action may affect the use of the Application to varying degrees.

Lab 29 is the unit that collects, manages, and uses information with the contact address in the contact section of the Terms of Use.

Lab 29 reserves the right to cancel, modify, update or adjust the terms of this Policy at any time by publishing the updated Policy on Lab’s Application 29. By continuing to use the Application of Lab 29 following amendments, updates or modifications to this Policy, the user indicates acceptance of such modifications, updates or adjustments. If any part of this Policy is inconsistent with the law from time to time, it will not affect the validity of other provisions set forth in the Policy.